pk666 Privacy Policy
Your personal data is of the highest importance to us. This document provides a complete explanation of how pk666 collects, uses, and protects your information.
Introduction & Scope
pk666 ("we", "our", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy applies to the website pk666.mom and all services provided under it.
When you create an account on pk666, play games, make payments, or contact us, we collect certain information about you. This policy explains what that information is, how it is used, and what your rights are.
Please read this policy carefully. By using pk666's services, you are considered to have accepted the terms of this privacy policy.
Section 1: Information We Collect
pk666 collects various types of information from different sources. A detailed breakdown of this information is provided below:
Registration and Identity Information
When you open an account on pk666, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport details (for KYC verification)
- Address (city and country)
- Preferred language and currency
Financial and Payment Information
During deposits and withdrawals, we process payment-related information. We record transaction details for bKash, Nagad, Rocket, and Upay. For bank transfers, bank account numbers and associated bank details are stored. We never store your full PIN or OTP.
Gaming Activity Information
We store information related to your gaming activity, which includes:
- List of games played and session durations
- Bet amounts and win history
- Bonus usage and wagering progress
- VIP level details and points history
- Responsible gaming settings (voluntary limit preferences)
Technical and Device Information
We automatically collect the following technical information:
- IP address and geographic location (approximate)
- Browser and operating system details
- Device type and screen resolution
- Page views, session duration, and navigation patterns
- Cookie and session tracking data
Section 2: Use and Purpose of Information
pk666 uses collected information for specific and legitimate purposes. We never sell your information to third parties without your permission.
Service Operation and Improvement
Your information is primarily used for account creation and management, payment processing, delivery of gaming services, and ensuring the platform functions correctly. pk666 continually works to improve its service quality, and user behaviour is analysed for that purpose.
Security and Fraud Prevention
We conduct security analysis to keep your account and financial transactions safe. Information is used to detect unusual activity, prevent unauthorised access, and combat money laundering. These matters form part of our legal obligations.
Customer Service and Communication
Our 24/7 live chat support team reviews your account information to give you accurate answers to your questions. We use your contact details to send important service updates, security alerts, and transaction confirmations.
Responsible Gaming Programme
pk666 treats responsible gaming as a top priority. By analysing your gaming activity data, we can identify potentially risky behaviour and provide assistance where needed. This is done entirely for your protection.
Section 3: Sharing and Disclosure of Information
pk666 is committed to protecting the privacy of your personal information. We may share information in the following limited circumstances:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions.
- Technology partners: Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) process gameplay data — but only for the purpose of running the games.
- Legal obligations: Information may be provided in response to a court order or a lawful request from a law enforcement authority.
- Fraud prevention: In the event of a security threat, limited information may be shared with industry-standard security organisations.
We never sell your personal information to marketing or advertising companies. Any third-party partner is required to comply with our privacy standards.
Section 4: Cookies and Tracking Technologies
pk666's website uses cookies and similar technologies. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security checks, and save language preferences. They cannot be disabled.
Functional Cookies
These cookies remember your preferences and provide a personalised experience. You can disable them from your browser settings, though some services may become limited as a result.
Analytics Cookies
Analytics cookies are used to monitor and improve the use of the website. They collect anonymous data and do not identify you personally.
Cookie Management
You can delete or disable cookies at any time from your browser settings. These options are available in the settings of Chrome, Firefox, and other browsers.
Section 5: Data Security Measures
pk666 has adopted industry-standard security measures to protect your information. Our security framework is structured across the following layers:
Encryption and Data Protection
All data is protected by SSL/TLS encryption. Encryption is applied both during data transmission and during storage. Payment information is kept on specially secured servers.
Access Controls
Only authorised staff can access your personal information. Each staff member's access is limited to what their role requires. Automated alerts are in place for suspicious access attempts.
Regular Security Audits
Regular security audits and vulnerability assessments are carried out on our systems. Any security flaws are identified and resolved quickly. pk666's data protection practices are aligned with industry standards.
If you believe your account security has been compromised, contact our support team immediately. Our 24/7 live chat service will assist you right away.
Section 6: Data Retention Period
Active Account Data
All data is retained for as long as your account remains active. Gaming history and transaction records are kept for an extended period in the interest of service improvement and security.
Data After Account Closure
Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons. We are obligated to keep records of financial transactions in compliance with anti-money laundering rules.
Data Deletion Requests
After legal obligations have been met, you may request that your personal information be deleted. The request must be submitted by email to [email protected]. We will process the request as quickly as possible.
Section 7: Your Rights and Controls
As a pk666 user, you have the following rights:
Right to Know
You have the right to know what information we hold about you. Upon a request, we will provide a summary of the data we have stored about you.
Right to Correction
You have the right to correct any inaccuracies in your information. Data can be updated through account settings or via support.
Right to Withdraw Consent
You may withdraw your consent to optional data processing at any time. However, some data processing is essential for the core service.
Right to File a Complaint
If you believe your privacy rights have been violated, you can raise a complaint at [email protected]. We treat all complaints seriously.
Section 8: Protection of Minors
Age Restriction
pk666's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If we find evidence that a user is under 21, that account will be closed immediately and the associated data will be deleted.
Age Verification Process
Age verification is mandatory at registration. Through national ID or passport verification, we confirm that only adults are using the platform.
Section 9: Policy Changes and Updates
pk666 reserves the right to update this privacy policy from time to time. The following process is followed when changes are made:
- Users will be notified by email or via their account before any significant changes take effect.
- The date of the change will be noted at the top of this page under the "Last updated" section.
- Continued use of pk666 after a change is considered acceptance of the updated policy.
- If you have any objections, please contact support before the change takes effect.
Section 10: Contact and Support
You can reach us with any questions, concerns, or requests regarding this privacy policy. pk666's dedicated support team is always ready to assist you.
Privacy-Related Contact
Email: [email protected]
24/7 live chat support (in Bengali and English)
For privacy-related requests, please write "Privacy Request" in the subject line of your email and send it from your registered email address.
pk666 provides full support in Bengali for users in Bangladesh. We are able to respond to any of your questions in Bengali.
Important note: This privacy policy is consistent with pk666's terms and conditions. Both documents should be read together. If any conflict arises between the privacy policy and the terms and conditions, the more recently updated document will take precedence.